INFORMATION REQUESTS > PERSONAL HEALTH INFORMATION

Everyone has the right to access their individual personal health information. Depending on the nature of your request, you may be referred to your primary health provider.

The Centre can grant you access to your personal health information as it’s contained within our eHealth system HEALTHe NL. HEALTHe NL, is a secure and private electronic health record (EHR) of your health information and is available electronically to your authorized health care professionals. An EHR is designed to facilitate better sharing and interpretation of health information among the health professionals involved in your care, leading to better care for you and your loved ones. The Centre has access to various medical records and information as listed below. Also listed below, is contact information for custodians of records that aren’t available through the Centre. Please read this summary carefully to determine where to direct your request for personal health information.

Please note that email isn’t a secure method for transferring Personal Health Information. Please don’t provide MCP or other sensitive personal or personal health information in emails.

Covid Vaccine Information:
Available through:
Website: https://vaccineportal.nlchi.nl.ca/
Phone: 1-833-951-3859 to request a paper copy of your COVID-19 vaccination record.
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Retired Physician Medical Charts:
Available through the College of Physicians and Surgeons NL
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone:  (709) 726-8546
Fax: (709) 726-4725

Immunization Information:
The Centre can provide immunizations administered by a Health Authority of Public Health or Community Pharmacy after 2003 —see the Centre’s contact information to make a request.

Immunizations for all timelines and certified copies are available through the Health Authority contacts listed below:

Immunization - Health and Community Services
Eastern Zone – 709-752-4894
Central Zone – 709-651-6238
Western Zone – 709- 632-2830
Labrador/Grenfell Zone – St. Anthony – 709-454-0367
Labrador/Grenfell Zone – Happy Valley-Goose Bay – 709-897-2331

Clinical Notes (Physician Medical Charts etc.):
Private Health Care Provider’s Charts and Notes
Contact your health care provider directly.

For Health Authority Health Care Provider Charts and Notes, contact the Health Authority where completed.

Medication Profile:
The Centre can provide full medication profile records from 2017-onwards and partial records between 2009-2017. This includes patient medication profiles from all community pharmacies connected to The Pharmacy Network — see the Centre’s contact information to make a request.  

Patient medication profiles include: the patient’s most recently prescribed drugs; all prescription and dispense history; a list of the patient-reported non-prescribed drugs; a list of allergies and adverse drug events; the patient’s most recently prescribed devices and associated dispenses; the patient’s reported medical conditions; and any Pharmacy Notes recorded in The Pharmacy Network.    

Full medication profile records for all other timeframes or those who weren’t part of the Pharmacy Network prior to 2017, contact the pharmacy directly.

Laboratory Information and Hospital Encounters:
Laboratory information includes patient laboratory results and reports relating to Blood Bank, Chemistry, Hematology, Microbiology and Pathology.   

Hospital encounters includes information relating to interactions between a patient and a health care provider for services or health assessments such as: Outpatient visits to hospital departments, physical therapy, inpatient hospital stay, emergency room visit, physician office visit, occupational therapy, and does not include pre-admission encounters. Subject to availability, the report may include encounter specific number assigned at registration; admission or visit date or date; date of discharge and patient’s disposition; a short description of the reason for patient visit; encounter or visit type; encounter location; and name of attending physician.    

Copies of Laboratory and Hospital Encounters are available through the Centre for the following timeframes only, depending on Health Authority where completed:

Eastern Zone – only available between May 2015 - present
Central Zone – only available between September 2016 - Present
Western Zone – only available between June 2017 - Present
Labrador/Grenfell Zone – only available between February 2018 - Present  

For copies of all other timeframes, contact the Health Authority where completed.

Medical Imaging Reports:
This includes reports relating to diagnostic services such as x-rays, ultrasounds, computed tomography (CT) and mammography, and doesn’t include the images themselves. Medical images, if available, must be obtained from the Health Authority where they were performed.    

Medical Imaging Reports (without images) administered after 2006 by a NL Heath Authority of Community Health or Community Pharmacy
Available through the Centre—see the Centre’s contact information for personal health information requests listed below.  

For copies of all other timeframes and/or reports with images, contact the Health Authority where completed.

Contacts:
Eastern Zone
Telephone: (709) 752-3974
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: https://www.easternhealth.ca/about-us/privacy-and-confidentiality/accessing-health-records/    

Central Zone
Telephone: (709) 256-5520
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: https://www.centralhealth.nl.ca/privacy-access-to-information    

Western Zone
Telephone: (709) 637-5000 ext. 5217
Website: https://www.westernhealth.nl.ca/information-access-and-privacy-policies/    

Labrador-Grenfell Zone
Telephone: (709) 454-0121
Website: https://www.lghealth.ca/your-health/privacy-and-access/requests-for-release-of-personal-health-information/ 

For more information, or to request access to your personal health information held by the Centre, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. 

If you have questions or concerns about the medical information contained in the records you receive in response to your request, you must contact the provider or Health Authority who created the records. The Centre is unable to provide any such information or to assist in the interpretation of the records.    

To access the personal health information the Centre has about you.
Request for Personal Health Information    

If you require a record of who has accessed your personal health information.
Request for Profile Audit Form    

Please note that email is not a secure method for transferring Personal Health Information. Please limit your email to your name and phone number and someone from the Privacy Office will contact you to discuss your matter further.